Corrections
We don't write back to reports or messages. When a reward is fixed, the fix appears on Reward Changes with the date and the reason.
When you report a mistake
Reports help us find mistakes. We use them to check a reward again against the plan's public documents.
For health plans and state agencies
To send a correction, use Feedback. Start with the name of your plan or agency, and include a link to the public document that shows the correct information.
We go by the member documents you publish, and we only list rewards that appear in a public document. See how we choose between sources.